OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software
Summary
OpenAI and ServiceNow have announced a three-year deal to embed AI agents into ServiceNow's enterprise workflows, leveraging GPT-5.2 and AI voice tech to accelerate AI-enabled automation in business processes. The partnership signals deeper enterprise adoption of AI agents to streamline operations across IT, HR, and customer workflows, with potential productivity gains and new security considerations.