Google Cloud suspended my account for 2 years, only automated replies
Summary
A Hacker News post describes a Google Cloud account suspension lasting two years with only automated replies to appeals, severely affecting the author's work as a CS researcher. The thread highlights frustrations with automated support, the difficulty of obtaining human review, and discussions about potential remedies and alternatives, including legal action and switching providers. It also touches on broader concerns about relying on cloud services that rely heavily on automated processes for critical incidents.