Two kinds of AI users are emerging. The gap between them is astonishing.
Summary
The article identifies two distinct AI user archetypes in organizations: power users who actively adopt advanced AI tools (often non-technical) and a large group of users who mainly chat with AI. It critiques enterprise Copilot for poor usability and execution, discusses restrictive IT policies, and argues that smaller companies with API-first workflows can achieve far greater productivity using programmable assistants like Claude Code. The piece envisions a future where AI-enabled, API-connected workflows built by small teams outperform traditional large‑enterprise approaches, with secure, sandboxed environments guiding safe adoption.