Burger King will use AI to check if employees say ‘please’ and ‘thank you’
Summary
Burger King is piloting an AI headset‑based coach named Patty to monitor staff friendliness and guide customer interactions. The OpenAI‑powered assistant is tied to BK's broader BK Assistant platform, syncing with drive‑thru, kitchen, and POS data, and is slated for a nationwide rollout by end of 2026 after initial pilots in under 100 restaurants. The move highlights potential efficiency gains and coaching benefits, but also raises privacy and surveillance considerations for frontline workers.