Ask HN: AWS account restricted 18h despite remediation (Case 177385077300217)
Summary
A Hacker News post describes a startup whose AWS account was restricted for 18 hours after an exposed CircleCI access key was discovered. The team claims remediation (credential rotation and deletion) was performed, but AWS Trust & Safety has offered no updates, resulting in production outages across multiple countries. They request guidance on obtaining a human review of Case ID 177385077300217.