The Future of Everything is Lies, I Guess: Annoyances
Summary
The piece foresees a future where ML/LLM tech complicates accountability and customer service, introducing agentic commerce and diffuse responsibility. It outlines sections on customer service, arguing with models, and market forces, with examples of misidentifications and biased outcomes. It argues for governance and human-in-the-loop approaches to preserve accountability as AI mediates more decisions.