Americans ask AI for health care. Hospitals think the answer is more chatbots.
Summary
Americans are increasingly using AI chatbots for health information, and health systems are piloting branded tools like Hartford HealthCare's PatientGPT and Epic's Emmie to guide care and streamline workflows. The article weighs benefits against safety, liability, and monitoring concerns, and highlights that real-world performance may lag behind lab benchmarks. A cautious rollout with human oversight and ongoing evaluation is emphasized.