Salesforce Signs Definitive Agreement to Acquire Fin
Summary
Salesforce announced a definitive agreement to acquire Fin (Intercom) for about $3.6B, integrating Fin’s AI Agent into its ecosystem and expanding autonomous customer service capabilities. The deal targets SMBs to large enterprises and is expected to close in Salesforce’s FY2027 Q4, with a focus on security, governance, and seamless integration across channels.