The Doorman's Fallacy In Action
Summary
The article discusses implementing QR-code menus and digital payments at a brunch venue and how tech-led automation can degrade the customer experience when not carefully managed. It uses the Doorman's Fallacy to argue that technology can't replace human touch without consequences, offering a cautionary view on when automation helps versus when it hinders. It provides practical insights for SMB IT and operations teams considering automation initiatives.