New Orleans is using AI to triage 911 calls in case of backlog
Summary
The piece describes New Orleans' use of an automated AI triage agent to handle 911 calls for motor-vehicle incidents when human call-takers are busy. It covers how geofencing triggers AI intervention, caller disclosure, accuracy claims, and the evolving deployment, policy, and funding context, including ownership changes after Axon’s acquisition of Carbyne and branding as Axon 911.