Petlibro accused of “gaslighting” users over smart pet feeder outage
Summary
Ars Technica reports on Petlibro's Granary 2 smart pet feeder outage, including the company’s cloud-server root cause, the timeline of service restoration, and customer complaints about perceived poor communication. The piece highlights disputes over whether offline scheduling should work without connectivity and documents allegations of gaslighting by the company. It provides context on how outages affect consumer IoT devices and vendor transparency during crises.