I Haven't Lost a Customer Service Fight in Seven Months
Summary
Dimitri Sudomoin describes how consumer-claims handling has become the highest-ROI activity for him using AI agents. He recounts turning a $10 mac-and-cheese coupon into a scalable process that has recovered over $12,000 through refunds, reversals, and avoided costs, across several cases (IRS penalties, warranty issues, insurance disputes, and more). The post details an automated workflow involving OCR, context gathering, regulatory research, and multi-front campaigning, illustrating how AI agents can manage complex customer-service disputes at scale.