The support case of a customer who said that all they could see was a black screen
Summary
The Old New Thing post discusses a Windows LPBH (long power button hold) scenario where a customer reports a completely black screen. It explains that such failures can involve video drivers, the desktop compositor, or the drawing subsystem, and shares historical anecdotes including a color-theme prank. The piece highlights Windows kernel dumps and internal analysis processes used to diagnose black screen issues.